Shipping & Returns

SHIPPING

Domestic Shipments

  • Domestic orders ship via UPS Ground, USPS First Class, or USPS Priority Mail. All Vinyl Records & Books have the option to be Shipped via Media Mail.  You will be able to select your option at checkout.  We also offer our standard flat rates as well, you may choose from any of the options given at checkout.
  • We only offer Express or Overnight shipments by request and if available.  Email us if you are looking to have your order expedited. 
  • We also offer Flat Rate Shipping within US: Orders from $1-$33 ship for $4.95 / Orders $34-$75 ship for $8.95 / Orders from $76-$99 $13.95 / Orders over $100 ship for FREE!! - You may choose rates that apply insurance coverage as well.  The do costly slight more and insure your package for the amount of your order. 
  • Free Shipping does not apply to Custom Furniture Items, Shipping rates are calculated after purchase and based on buyers shipping address.  We always get quoted rates for truck freight.
  • Orders typically ship within 1-7 business days (Excluding Custom Order or Handmade Items). We ship Tuesday - Friday excluding holidays.  Please keep in mind that we are a small operation. We do work as quickly as possible to ship all orders in a timely manner!
  • Crosley, Black Market Art Company, Annex Clothing, Lowbrow Art Company, Tip Tip, & TUK brand items may take an additional 48-72 hours to ship, as some are made/shipped to order.
  • You will receive an email when your order ships with your tracking/shipment information.
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.
  • Orders Over $500 ship with Signature Confirmation Required for Safety
  • Any Shipments that are Returned to Sender (us), will be refunded less the cost of shipping.  If you wish to have the items re-sent, you must re-purchase them.  If you suspect there is an error with your address on your order, please contact us immediately so we can try to adjust the address with the courier.
  • We are not responsible for lost, or stolen items, or anything that happens to a package once it is in the hands of the the shipping courier.  For UPS, Claims may be Filed at UPS.com. 
  • We do not file claims on your behalf, this is your responsibility. We are happy to provide any info you may need for the claim.
  • All items are thoroughly inspected before leaving our facility, we are not liable for any damage caused while in transit.  We suggest purchasing insurance to avoid any issues. 
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.

International Shipments

  • We ship Internationally!
  • International orders ship via the United States Postal Service’s (USPS) First-Class Mail International or UPS Worldwide.
  • Average delivery time is 2-4 weeks, but can be quicker or slower depending on the destination and/or local customs and postal service.
  • International packages can be tracked at USPS.com or UPS.com
  • DeadRockers does not charge customs fees and is not responsible for reimbursement of any import duties and taxes which may be levied once the package reaches the destination country. 
  • We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the the shipping courier.  For UPS, Claims may be Filed at UPS.com.  
  • We do not file claims on your behalf, this is your responsibility. We are happy to provide any info you may need for the claim.
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.
  • Occasionally our shipping calculator is off (bigger box needed, more packaging for breakables, etc) and rates are actually higher than you may have paid.  If the amount is more than $7, we will email you to pay the difference if you wish to proceed with the order.
  • Please Note: We will not alter the amount on any order to adjust your custom fees/taxes. That is Illegal, Don't Ask!

IN-STORE PICK UP

  • We now offer online ordering, with easy in-store pick up!  Simply select In-Store Pick up at checkout, and you will not be charged any shipping fees.
  • We will email you as soon as your order is ready for pick-up. Please note, that this is not an immediate service, and if you order outside our store hours, we will fulfill the order when we return to our regular business hours.

COVID-19 Updates - UPDATED 10/15/20

  • We are offering FREE Local Pick-Up! Simply order online & select "Pick-Up" at checkout - we will email you as soon as your order is ready for pick-up.  
  • You must wear a mask when you arrive to pick-up your order.
  • Pick-Ups are currently only available Tuesday - Sunday from 12 - 5:30pm. We are Closed on Mondays.
  • We are Shipping Orders daily, and each order is packaged & handled with safety & care.
  • Expedited shipping is not guaranteed by freight carriers due to the global pandemic.  Things are delayed with all shipping carriers, please be patient!
  • Our dressing room is currently closed. We are allowing shoe try-ons, you must have your own socks.
  • Only 4 people are allowed in our store at a time, thanks for your understanding.
  • We reserve the right to refuse service to anyone who does not follow these safety and city-mandated guidlines.

USPS Estimated Arrival Time By Service:

  • First Class Package: 1-3 Business Days (Not Insured)
  • Priority Mail: 1-3 Business Days (Includes Insurance up to $100)
  • Media Mail: 2-8 Business Days (Not Insured)

UPS Estimated Arrival Time By Service:

  • Ground 1-5 business Days (Includes Insurance Up to $100)

RETURNS

We want you to be happy with your purchase! If you do not love your items, return them to us within 14 days of your ship date, and we will gladly issue you a store credit.  Please note, your return must meet our requirements below to be eligible.  Please contact us via email before returning your item, so we can make sure to handle your return correctly.  Please reference your original order number in that email and send to: DeadRockersOnline@gmail.com.  We do not offer cash or money-back refunds. We offer store credit only.  Store Credits may be used on any item we carry and have no expiration date.

We reserve the right to deny any return that does not meet our requirements. We do not offer refunds, store credit only.  If you have a problem with your order, or it is missing any items, please contact us immediately.

Guidelines for Return/Exchanges:
1. All items must be unworn, unwashed, and in brand new condition with original tags.  No stains, marks, smoke/smells, or any damage to the article.
2. Once you have emailed us that you will be returning your item, and we have communicated with you, ship the item you wish to return to us at: DeadRockers 1023 E. 4th St., Long Beach, CA 90802.  It is recommended that you get tracking info on your shipment. 

  • Customers are responsible for any shipping costs incurred for sending the items back to us and we cannot reimburse you for these costs (unless we made a mistake on the original order or the items arrived damaged/defective).

3. After we have received your package, we will issue a store credit for you and email you with details on how to use your credit.  Credits are issued for the items returned + applicable taxes paid only (no freight charges are credited) Credits may be used in-store or online

*** Do not ship shoe boxes back by themselves, show boxes must be packaged inside a box or poly mailer (like it came to you), so that the shoe box is not damaged! If you simply tape the show box and ship it, there will be a 25% restocking fee deducted from your store credit ***

FINAL SALE/ Un-exchangeable items: Pins, Patches (All), Undergarments, Clearance & Sale Items, Body Jewelry, Socks, Tights & Hosiery, Hair Accessories, Handmade Items, Built-to-Order Items (Including Furniture), Hair Dye, Hats, Music (All), DVDs, Stickers, Sunglasses, Skate Decks, Wall Art, & Posters.

*** Sale/Clearance Items Are Non Returnable / Exchangeable ***

Guidelines for Returns/Exchanged on CROSLEY Products Only:

1. If you have an issue with any Crosley product, you have 30 days to return or exchange the item.  Products must be fully intact in original packaging to be eligible for exchange/return.  All Crosley items are covered under a one year manufacturers warranty.  Crosley will repair or replace a defective unit for a period of one year after purchase.  Customers will need to pay shipping to Crosley & enclose a check for $19.95 for the replacement or repaired unit return.  Full-size jukeboxes are not part of the warranty program, please contact us for warranty details on those.

2. An RMA number must be obtained, please contact us to get that information before sending anything back to us.  RMA number are issued within 2 business days of being contacted.  To obtain an RMA number, please provide the following information: Order#, Email Address (to send return label), quantity, product number/item description, and the reason for return.

If you have any questions at any time, Email: DeadRockersOnline@gmail.com or Call/Text: 424-777-3228.